Torrent Gas

Do's & Dont's


  • Before you turn on your gas stove, make it a habit to open all doors and windows for proper ventilation. Since gas is lighter than air, it would disperse immediately in case of any leakage. This will help avoid any incidents of fire or explosions.
  • In case you smell any leakage, close the main control valve and inform TGPL immediately.
  • As an additional precaution, close riser isolation valve located outside at the ground floor of your society / tenement. Make yourself aware of the locations of isolation valves
  • Always advised to switch off/close the Appliance Valve after you finish cooking or at least before you go to bed at night. It is advisable to switch off appliance valve when away from home for longer duration.
  • For any changes in your gas pipeline, always ensure an authorized person makes the changes.
  • Never use non-standard / unauthorized tubes; always insist on rubber tube supplied / approved by the gas company.
  • Always ensure that your rubber hose is properly fitted
  • If the leakage is observed in the yellow PE (Poly-ethylene) line, inform the company immediately and do not allow any vehicles near the leakage point.
  • Inform the company for any digging / construction work on a gas line by you or third party near or around your house. Follow Warning Mat instruction if it is observed during digging.
  • For commercial and industrial customers, it is important that any gas leak if observed, close main inlet isolation valve and shall be informed to customer care service immediately.


  • In case you smell a gas leakage, do not operate any electrical switches and appliances and do not smoke or ignite candle lamps etc. in case of any leakage.
  • Stop cooking immediately if you smell a gas leakage.
  • Do not allow any flame, spark or smoking near the leakage point.
  • Do not carry-out or allow any digging and alteration/construction and never tamper with any fittings of gas connection on gas line. If required inform TGPL about it.

Natural Gas Leak

How to Recognize a Natural Gas Leak

- Persistent bubbling in still water
- Discoloured or dead vegetation around the pipeline area
- Slight mist of ice
- Whistling, hissing or roaring sound
- Distinctive, strong odour, often compared to rotten eggs or sulphur

What to do if you find leakage

  • Open all doors and Windows.
  • Turn off your gas supply by using Meter Control Valve (MCV).
  • Do not switch on or off any electrical switch.
  • Extinguish all naked flames.
  • Go directly to a safe location and Call our emergency service no +91 7830707087 (toll free) after coming out from the danger area.
  • Alert your neighbours and others and Abandon any equipment being used in or near the area.
  • Never try to repair a natural gas leak yourself.